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Who is the provider of my insurance coverage?
The insurance coverage is administered by AIG Travel Guard and is underwritten by AIG American International Group Inc.

What medical/travel events are covered with the ISIC insurance plan?
For complete details of the coverage included with every ISIC card issued in the United States please visit our website or refer to the “description of coverage” insurance brochure.

If I have an emergency, whom should I contact?
Call ISIC Insurance / AIG Travel Guard at 1-877-370-4742, if calling from within the U.S.A. Call collect at 1-715-342-4104, if calling from outside the U.S.

5584Christmas_market_in_Heidelberg.jpgAm I still covered if I lose my card?
Yes, but you will need to be able to provide your International Student Identity Card Number and date of issue to file a claim. We recommend you keep a photocopy of your card in a safe place or in the ISIConnect Travel Safe, just in case your I.D. card is lost or stolen.

Am I covered while I am in the U.S.A.?
No. The insurance coverage is only valid outside of the 50 United States and the District of Columbia.

 Do all US issued International Identity Cards provide the same insurance coverage?
Yes, the ISIC, ITIC and IYTC cards all provide the same insurance benefits.

 Who do I contact to file a claim?
Contact ISIC Insurance / AIG Travel Guard at 1-877-370-4742 as soon as possible if you need to file a claim. For complete insurance information and claims procedures please see the Description of Coverage brochure.

What is the validity period of my insurance coverage?
The coverage begins the day your card is issued and remains in effect until your card expires.

Is there a deductible?
There are no deductibles required for this insurance.

Are pre-existing conditions covered?
No, pre-existing conditions are not covered.

How quickly are claims paid?
Claims will be paid WITHIN 24 HOURS of receipt of all required documentation (complete proof of loss and Identity card details.

For more information about ISIC travel insurance, visit the myISIC website.